Terms and Conditions for Consumers

§ 1 Contractual Relationships and Liability

1. Kanzaroo is a payment service through which you can pay for services and other products. InternetQ GmbH (InternetQ) offers Kanzaroo exclusively on behalf of the provider of the products (your contractual partner). Therefore, the use of Kanzaroo does not establish a contractual relationship between you and InternetQ. Insofar as contractual relationships are established between you and InternetQ outside the use of Kanzaroo, these remain unaffected thereby.

2. InternetQ reserves the right to modify the Kanzaroo payment service at any time, to supplement it with new billing methods, or to discontinue it altogether. InternetQ assumes no liability for the error-free operation and availability of Kanzaroo. Mandatory statutory liability claims remain unaffected. 

3. The contracts regarding the products selected by you are concluded exclusively between you and your respective contractual partner. InternetQ is not obligated to verify the contractual partner or the products selected by you. Therefore, InternetQ assumes no liability for the respective contractual partner and the products offered by them. Furthermore, InternetQ is not liable for the content of the web or WAP pages through which the use of Kanzaroo is made possible. 

4. InternetQ assumes no liability for the misuse of Kanzaroo through your (mobile) phone or your SIM card. 

§ 2 Payment Amount and Costs

The amount to be paid is the gross price agreed between you and the respective contractual partner for the product selected by you in the respectively agreed currency. If the sending of SMS messages is required as part of the use of Kanzaroo, additional charges for sending SMS may be billed by your telephone provider. If you use Kanzaroo via (mobile) internet, additional costs (GPRS, UMTS, etc.) for data connections may be billed by your telephone provider. InternetQ does not charge you any separate costs for the use of Kanzaroo. 

§ 3 Blocking

1. Insofar as facts become known that indicate a misuse of Kanzaroo, InternetQ reserves the right to immediately block the affected users from further use of Kanzaroo and to inform the corresponding contractual partner as well as other affected third parties thereof. 

2. However, InternetQ will not disclose any of your personal data without your consent – unless there is a legal, official, or judicial obligation to do so. 

§ 4 General Information on Use

1. Due to the use of different (mobile) internet browsers and individual software settings, deviations may occur in the display of the content. 

2. Kanzaroo is available for the selectable countries. Use of Kanzaroo from other countries is not intended by InternetQ. InternetQ therefore assumes no liability that the use of Kanzaroo is suitable, possible, or legally permissible for users from other countries. 

3. In the case of using Kanzaroo, you remain responsible for ensuring that settlement of the transactions made is guaranteed when due. Please note in particular that use of Kanzaroo may be restricted by individual credit or spending limits agreed upon with third parties (e.g. your telephone provider). The use of Kanzaroo may also be restricted or excluded if the billing method intended for Kanzaroo in an individual case is unavailable (e.g. blocking of a telephone number). If a payment via Kanzaroo is unsuccessful, you remain obligated to pay for the purchased products. 

§ 5 Special Information on Use

1. To use Kanzaroo via SMS, your (mobile) phone or SIM card must be reachable. The payment process starts either with the entry of the telephone number in an input field in the Kanzaroo window, identification of your telephone number on the (mobile) internet, placing a call, or sending a keyword via SMS. Depending on the respective country-specific and/or other legal or technical peculiarities, you confirm the payment via Kanzaroo either by SMS, phone call, clicking on the web or WAP page, or entering a transmitted transaction authentication number (TAN) in the Kanzaroo window. 

2. By completing the payment process, you agree that the payment amount confirmed via Kanzaroo will be collected via your telephone provider. The respective telephone provider will invoice you for this payment amount together with the other charges resulting from the use of the (mobile) phone or SIM card. On the telephone provider's bill, depending on the country from which you use Kanzaroo, either your contractual partner, InternetQ, or another service provider will appear as the payee. Objections to invoice items must be made within the corresponding period agreed with the respective telephone provider. Complaints arising from the contractual relationship with the contractual partner must be settled directly with that partner.

3. Please enter the telephone number used carefully and verify its correctness before confirmation. As the subscriber, you are responsible for ensuring that no other person uses Kanzaroo via your (mobile) phone or SIM card without your consent. If you detect the loss or misuse of your (mobile) phone or SIM card, please immediately arrange for blocking with the respective telephone provider for your own safety. If your (mobile) phone or SIM card is stolen or misused, please also report this to the police without delay. This is the only way to minimize any potential damage resulting therefrom. 

4. Please note that you may only use Kanzaroo if you are the holder of the corresponding telephone/mobile contract, the fully legally capable holder of the respective prepaid card, or are acting with the consent of such a person. Any abusive use of Kanzaroo is prohibited and may constitute a criminal offense. 

§ 6 Data Protection

1. Data protection is a matter of great importance to InternetQ. InternetQ treats all data entrusted by you as strictly confidential in accordance with applicable data protection regulations. 

2. If you have expressly agreed to receive promotional messages, promotional messages may be sent to the telephone number provided by you. This consent may be revoked at any time by sending an SMS with the content "STOP" to the sender's telephone number. 

§ 7 Miscellaneous

Please note that the Kanzaroo payment service and these associated General Terms and Conditions are subject to continuous development and may therefore be amended or supplemented at any time. The current General Terms and Conditions for using the Kanzaroo payment service can be accessed at any time at  www.kanzaroo.com. 

§ 8 Right of Withdrawal for Germany

Unless the contracts concern the use of an individual telephone, internet, or fax connection established by you (telecommunications-based single-use contracts), you are entitled to a right of withdrawal in accordance with the following provisions: 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us, InternetQ GmbH, Gutenbergring 67B, 22848 Norderstedt, Telephone: 040 – 41 33 00 180, Fax: 040 – 41 33 00 200 and help@kanzaroo.com, of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

Model Withdrawal Form:

To

(InternetQ GmbH, Gutenbergring 67B, 22848 Norderstedt, Telephone: 040 – 41 33 00 180, Fax: 040 – 41 33 00 200, help@kanzaroo.com)

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service

_______________________________________________________________________

Ordered on / received on _____________________________________________________________

Name of consumer(s): ___________________________________________________________

Address of consumer(s): ___________________________________________________________

(Signature of consumer(s))

_______________________________________
(Place, Date) 

§ 9 Right of Rescission for Austria

1. Notice regarding Section 11 FAGG (Distance and Off-Premises Transactions Act):
   Pursuant to Section 11 of the Distance and Off-Premises Transactions Act (FAGG), you generally have the right to withdraw from a distance contract concluded with us within 14 (fourteen) days without giving reasons, starting from the day the contract is concluded. Exercising the right of withdrawal means that you do not have to pay anything or any payment made will be refunded to you. The model withdrawal form can be found here: [PDF] 

2. Notice for consumers pursuant to Section 18 FAGG / No right of withdrawal:

3. the contract concluded with us concerns the delivery of digital content not supplied on a tangible medium, 

4. we provide you with a confirmation of the contract, and 

5. you have expressly agreed that we begin performance of the contract before the expiration of the otherwise existing 14-day withdrawal period, and acknowledge that you lose your right of withdrawal with this consent. 

§ 10 Notice for Serbia

InternetQ GmbH is the owner of this service and bears full responsibility towards its users. DIMOCO is responsible for billing users. In case of any questions regarding the service, please contact us at 0113216882 (local tariff) or help@kanzaroo.com.